Opening â (1 min)
Introduction â (3.5 min)
Definition and examples of a crisis â (5.5 min)
What is crisis management and why is it important? â (1.5 min)
Crisis management vs. Disaster recovery vs. Business continuity â (2 min)
Crisis management planning â 6 steps â (7.5 min)
Factors to consider in a crisis management plan â (3 min)
Six parts of a crisis management plan â (1 min)
Developing a crisis management team â (18 min)
- Overview/team makeup- (5 min)
- Team capabilities â (2 min)
- Incorporating media relations/training and exercise â (3 min)
- Advice for leadership/management â (2.5 min)
- Characteristics of a crisis management team â (4 min)
- Overview to achieve and maintain a crisis management team â (1 min)
Crisis management in COVID-19 â (9 min)
Contact informationâ (1 min)
Q&A â 52:57
Closeout â 1:00:41