Buggy Top builds on customer service

When David and Danielle Bappert purchased Buggy Top Utility Barns and Sheds, they wanted to create a top-notch business while making customer service a priority. “I’d worked for Buggy Top for 18 years, so I knew the company,” David says. “But there were a lot of things I didn’t know about being a business owner.” They visited the Longwood University SBDC to learn how to do it.

“At the SBDC we met Brandon Hennessey,” David explains. “He helped us figure out if Buggy Top was a good business to purchase.” Danielle adds, “Brandon really helped guide us through our business plan. He did all the projections for us and showed us what our monthly budget would be.” With a business plan in hand, David and Danielle applied for funding. “We got a business loan from BB&T,” David explains. “And we bought our Cumberland business in April 2018.”

David and Danielle took a startup class at the SBDC. “We learned the basics of what was needed for a business,” David relates. “We learned about money flow. We learned that just being busy isn’t always a good thing; you have to make money, too.” David and Danielle found the SBDC’s analytics on competition and marketing especially valuable. “We’re different from our competition because we’re not a ‘cookie-cutter’ business,” David says. “We build more customized buildings and sheds.”

David and Danielle have gained valuable business insights from the SBDC. “I bounce everything off Brandon,” Danielle says. “He knows what works and what doesn’t. He helped us with our business cards. We even sent him a message with a preview of our website to get his advice.” All of that advice — as David and Danielle were pleased to learn — was free. “I was actually amazed that I didn’t get charged for all those services,” she says. “I don’t think we’d have gotten very far without the SBDC!”

David and Danielle are looking forward to growing their business with continued help from the SBDC.

“One of the things in our three-year-growth plan is to increase stock during the slower months,” Danielle notes. “We plan to do that in January and February.” And they now offer delivery to build customer satisfaction. “I’m the delivery man,” David says. “It’s nice to have that final touch and set up a building the way your customer wants it,” he says.

As David and Danielle see it, being a top-notch business means staying on top of the game in customer satisfaction. “Small businesses are the foundation of our economy,” David concludes. “You might have big ideas, but you have to start small and grow. The SBDC can help you do that.”

Buggy Top
Virginia SBDC