Category: Southwest

Whistle Pig

Whistle Pig Country Store Deli & Coffee Shop

Restoring Community at the Crossroads

Owners: Jan Brown and Melissa Hubbard

Website: https://www.whistlepigcountrystore.com/

Whistle Pig Country Store Deli & Coffee Shop grew from intention, purpose, and a deep connection to place. After more than forty years away, sisters Jan Brown and Melissa Hubbard returned to Lee County and quickly recognized the shift around them. Diversity had increased, yet the shared spaces that once anchored community life had faded. A “For Sale” sign on a long-standing country store signaled more than a real estate listing. In that moment, the sisters recognized an opportunity to restore connection, not simply reopen a building.

In 2025, Jan and Melissa opened doors to Whistle Pig Country Store Deli & Coffee Shop inside the former Wheeler Store along Wilderness Road. Today, local residents mingle with visitors, travelers, and students from nearby universities. Unique merchandise lines the shelves, while a full deli and coffee shop invite guests to pause or stay awhile. From the outset, the vision held steady. Whistle Pig would foster gathering, create local jobs, and support employees through a culture of respect and care.

Opening a business in rural Appalachia brought real obstacles. Infrastructure gaps, startup logistics, and limited access to nontraditional financing shaped early decisions. Support arrived through the Mountain Empire Small Business Development Center, where the sisters partnered with advisor Becki O’Quinn. Her experience guided them through rural startup requirements, operational planning, and financial readiness.

Although funding options remained narrow, SBDC support helped identify viable opportunities and assess next steps. Small grants followed, enabling critical infrastructure improvements and paving the way to opening day.

Today, Whistle Pig Country Store Deli & Coffee Shop continues to operate with its founding purpose intact. Each morning begins with community at the center, guided by connection, service, and sustainability. Jan and Melissa credit Becki for practical guidance and for clarifying the responsibilities tied to building something meaningful in a rural place.

Their story reflects the resolve required to return home, invest locally, and create a business that serves more than customers. It serves a place.

Economic Impact

  • Opened a new rural retail, deli, and coffee shop in Lee County
  • Created 10 local jobs since opening
  • Secured $35,000 in local grant funding to support startup infrastructure needs
  • Provides a gathering place for residents, travelers, students, and park visitors
  • Continues to experience steady sales growth since opening

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Mountain Thyme Honey

Mountain Thyme Honey

From Four Hives to Fifteen State Park Gift Shops

Owner: Sarah Melendy

Website: https://www.mountainthymehoney.com/

Mountain Thyme Honey began as a simple dream. After nearly thirty years in Northern Virginia, Sarah Melendy moved to a quiet log cabin surrounded by mountains and wild thyme, imagining a slower, more intentional life. She had long been fascinated by beekeeping, inspired by her daughter’s college course in honeybee biology and a high school honeybee club where students shared jars of fresh honey like precious gifts. When Sarah discovered stacks of unused hive equipment in the garage of her new home, it felt like a sign. The former owner told her she could keep everything, and Sarah stepped into beekeeping with curiosity and a sense of wonder that still shapes her business today.

Her first season brought four bustling hives, producing enough honey to share with friends and family. By her second year, she began selling jars at the local farmers market under the name Mountain Thyme Honey, a tribute to the creeping thyme that carpets her stone patio each summer. Sales grew quickly when Sarah noticed a pressing need during the pandemic. Working in a senior living community, she saw residents and caregivers struggle with painfully dry skin from constant handwashing. Using beeswax from her hives, she created her first Healing Bee Butter, which became her signature product overnight.

From there, the business evolved naturally, shaped by customer conversations and Sarah’s commitment to helping people. A customer request led to her first magnesium spray, which became a top seller. Curiosity about propolis sparked a new product line after she researched its global use in natural medicine. Over time, she added jewelweed salves, Good Vibes rollers, and other products inspired by the land and the people she serves. “The feedback is what keeps me going,” Sarah shared. “When someone tells me my products changed their life, it fills me with so much purpose.”

Sarah connected with the Greater Roanoke + New River Valley Small Business Development Center (SBDC) after meeting Heather, an advisor and fellow farmers market supporter. As Sarah considered turning her growing hobby into a full business, she realized she needed structure, licensing, and guidance. Heather became a partner in the truest sense, helping her form an LLC, develop systems, organize finances, and think strategically about production. They met every other week, working through goals, questions, and dreams one step at a time. “Without the SBDC, I would have given up,” Sarah said. “It can be lonely being a business owner, and they gave me the encouragement and direction I needed.”

Today, Mountain Thyme Honey is preparing for its next chapter. Sarah recently completed a new production space on her property, allowing her to scale responsibly and reach more retailers.

“I feel like the SBDC is my partner in this business,” Sarah said. “I may be a one-woman show, but I have a whole team behind me.”

Mountain Thyme Honey continues to grow with intention, rooted in craftsmanship, community, and the extraordinary power of bees. Every jar, balm, and spray reflects Sarah’s belief that nature’s gifts should be shared—and that small businesses thrive when passion meets the right guidance.

Economic Impact

  • Formed Mountain Thyme Honey as a registered business with SBDC support
  • Expanded from farmers market sales to 15 Virginia state park gift shops
  • Developed and launched multiple new product lines including bee butter, propolis formulas, magnesium products, and herbal blends
  • Secured $75,000 to increase capacity with a dedicated production building

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Moonlite Theatre

The Moonlite Drive-In Theatre & Venue

Saving the Moonlite: A Family’s Mission to Restore a Virginia Landmark

Owner(s): Renee and Kyle Blevins

Website: https://www.moonliteabingdon.com/

The Moonlite Drive-In Theatre has woven itself into the lives of generations in Washington County. Originally built in 1949, it became a beloved gathering place for families who curled up under blankets and watched movies beneath the stars. For many locals, including the current owners, it held memories of childhood visits, first dates, and long summer nights. When the theatre closed in 2013 because it could not secure a digital projector, the loss resonated deeply across the community.

For Renee and Kyle Blevins, the connection to the Moonlite runs even deeper. Renee grew up just a few miles away and visited often with her parents and grandparents. Kyle spent his teenage years there and even performed electrical work for longtime owner William Booker in the early 1990s. Their own relationship began with memories tied to the theatre, including a first date in a limousine and, later, a riverboat cruise arranged by Mr. Booker. In 2016, the family briefly helped reopen the Moonlight for a grassroots revival, but the project halted unexpectedly, and the dream slipped away.

Years later, in 2025, the theatre returned to the market. Renee visited Bristol instead of taking a planned beach trip, and Kyle shared the news: the Moonlite was for sale again. Their daughter Rebecca and son-in-law Chance Crusenberry had already agreed to join them in restoring it. Despite lingering heartbreak from the earlier setback, Renee found herself saying words she never expected to say again: “I always thought it was a good idea.” When they arrived for their appointment, another group stood at the end of the driveway with permission to tear the theatre down. The family realized the Moonlite could vanish forever. Their offer was accepted, and they moved quickly to save the historic landmark.

Restoring a seventy-five-year-old property proved far more complex than anticipated. Renovation costs escalated, and the family invested every available resource until funds nearly ran out. At that critical moment, a banker encouraged them to reach out again to Cindy Fields at the Virginia Highlands Small Business Development Center (SBDC). The family had worked with her briefly at the start, but this time they needed deeper guidance. Cindy collaborated with other drive-in theatre owners and the United Drive-In Theatre Owners Association to research industry benchmarks and develop detailed financial projections. Her comprehensive report became the centerpiece of the financing package that helped the family secure a U.S. Small Business Administration (SBA) loan and continue renovations.

“The SBDC helped us understand what lenders needed to see and how to plan realistically,” Renee shared. “Cindy’s work absolutely moved this project forward.”

The Moonlite reopened in July 2025 to overwhelming community support. Families arrived early to see the renovated grounds, and moviegoers stayed late, reminiscing about favorite memories of the theatre. The venue has already hosted concerts featuring major artists and community events, including school fundraisers. During the off-season, Renee and Kyle plan to expand revenue opportunities through festivals, private events, and advertising partnerships. They also intend to launch a 1950s-style Airbnb in the apartment beneath the screen tower, complete with vintage touches sourced from estate sales.

“The Moonlite is more than a business. It is a piece of our past and a promise for our future,” Renee said. “We feel privileged to bring it back to life and want to thank the community that has rallied behind it.”

The Moonlite now shines again, restored with love and preserved for generations of Virginians and visitors who long for the magic beneath an open sky.

Economic Impact

  • Secured SBA financing with SBDC-supported projections
  • Created 17 jobs at opening, sustaining 13 ongoing positions
  • Completed full restoration of a historic cultural landmark
  • Reopened to the public on July 18, 2025, with a one hundred percent increase in revenue from launch

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Ardent Construction

Ardent Construction LLC

Ardent Construction: Crafting Quality and Care in Southwest Virginia

Owner: Andrew Morris

Website: https://ardentconstruction.us/

When Andrew Morris moved from California to Tazewell, Virginia in 2024, he saw more than a new place to call home—he saw a need. The region faced a shortage of skilled contractors, leaving residents, particularly veterans and people with disabilities, struggling to find help for basic home modifications. With decades of hands-on experience in residential construction, Andrew founded Ardent Construction to fill that gap and provide reliable, quality workmanship to his new community.

“I wanted to create something meaningful,” he explained. “There’s a big need here for accessibility and integrity in construction. People should feel confident that their contractor will do the job right and treat them fairly.”

Ardent Construction focuses on residential improvements under a Class B general contractor license, specializing in accessibility projects such as wheelchair ramps and walk-in showers.

Andrew’s entrepreneurial path took shape when a contractor licensing course in Tazewell, referred him to the Southwest Virginia Small Business Development Center (SBDC). “I didn’t even know the SBDC existed,” he recalled. “Meeting Denise was a turning point.”

Through personalized advising, Denise helped Andrew develop a business plan, secure a Virginia Coalfield Economic Development Authority (VCEDA) seed capital grant, and connect with local economic development leaders. Those new relationships quickly paid off, opening new business opportunities and earning recognition within the community.

“It’s like having a silent partner who promotes your business with you,” Andrew said. “Denise helped me with everything—from business planning to finding a CPA. She’s been incredible.”

As Ardent Construction continues to grow, Andrew remains focused on maintaining craftsmanship and community values. He plans to expand carefully within Tazewell County before expanding into surrounding regions, ensuring every project reflects his core principles of honesty, reliability, and pride in the work. “I want to build something lasting,” he said. “Not just structures, but trust in the people who build them.”

Economic Impact:

  • Established business operations in January 2025 with SBDC assistance
  • Secured $10,000 VCEDA supporting startup costs and labor
  • Added one contracted worker, with plans for two full-time employees by next year
  • Formed partnerships with local organizations and workforce programs to support youth training and accessibility projects
  • Increased regional access to residential construction and home modification services in underserved areas

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Startbien Coffee Shop

Startbien Coffee Shop

From Coffee Fields to Main Street: The Startbien Story

Owners: Javier and Elizabeth Hernández

 

Startbien Coffee Shop fulfills a dream carried across borders. As a first-generation immigrant family, Javier and Elizabeth Hernández envisioned a place where they could work together, honor their roots, and pour encouragement into their community. Coffee has shaped their heritage since childhood, influenced by the fields, traditions, and care that define their family’s country of origin and culture. When they opened Startbien in December 2019, the café became more than a business; it became a message of hope, hospitality, and belonging for everyone who walks through its doors.

From the beginning, Startbien focused on quality and intention. The family personally selects and roasts beans each week, ensuring freshness and flavor that reflect both their cultural heritage and commitment to excellence. The shop serves handcrafted beverages alongside whole-bean and ground coffee for customers who want to recreate the Startbien experience at home. Families, students, workers, and travelers gather in a warm, peaceful atmosphere, greeted by Elizabeth and Javier with genuine kindness. Their mission remains simple: create a space where people feel valued and at home.

As their business grew, the family encountered a life-changing opportunity. The building that housed their café became available for purchase, along with two rental apartments that promised long-term financial stability. Although the opportunity felt like an answered prayer, they faced uncertainty around planning, financial preparation, and the complexity of the purchasing process. Community members encouraged them to contact the Blue Ridge Crossroads Small Business Development Center (SBDC), and that recommendation transformed their journey.

Working with the SBDC provided the Hernández family with structure, guidance, and confidence. Advisors helped them analyze the purchase opportunity, prepare detailed financials, and navigate each step required to secure a loan. Throughout the process, the SBDC team offered clarity and patience, supporting them from the earliest stages of decision-making all the way through closing on the property.

“The SBDC gave us more than business advice,” Elizabeth shared. “They gave us peace, confidence, and the assurance that we were not alone in this dream. Their guidance helped us become owners, not just renters, and now our family has a stable foundation for the future.”

With ownership secured and roasting operations expanding, the Hernández family focuses on strengthening their product line, growing online sales, and continuing to pour generosity and faith into every café experience. They hope to open a second location someday, but for now, they remain committed to serving their community with gratitude, excellence, and love.

Startbien Coffee Shop continues to reflect the message at the heart of its name: Start your day with hope.

Economic Impact

  • Secured $160,000 in bank financing with SBDC guidance to purchase their building and two rental units.

  • Expanded into a second revenue stream through rental property management

  • Increased sales by 35% after strengthening business structure.

  • Grew roasted coffee offerings and launched online promotions to reach new customers

  • Added five employees, reinforcing Startbien’s role as a growing small business in Galax.

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Appalachian Mechanical

Appalachian Mechanical

Former Co-Workers Become Co-Owners with Help from the SBDC

Earned full licensure and ensured regulatory requirements to launch business; connected with APEX Accelerator to facilitate government contracting.

https://appmech.net/

Clinton Ward and Stephen Young worked together for years in the HVAC industry. With help from the Blue Ridge Crossroads SBDC, the friends and co-workers are now co-owners of an HVAC contracting business.

“We’ve worked together for a lot of years, and it was just finally the right time to start,” Clinton says.

After planning the business together, Clinton launched Appalachian Mechanical in January 2024 with Stephen coming aboard the following May. Now the duo is managing projects in Southwest Virginia with jobs as far as two hours away from their home base in Fancy Gap.

They credit SBDC Business Advisor April Collins with laying the foundation that made their business possible, from helping them set up as an LLC to registering their Beneficial Ownership Information (BOI).

“I really can’t brag on April enough,” Clinton says.” I know the trade, but when it comes to a lot of the paperwork, the business, licensing a lot of that, they’ve helped me out a lot. It’s been the biggest learning curve, actually seeing and understanding how much goes on behind the scenes to have a business and operate it.”

Clinton has worked in HVAC, plumbing and electrical for his entire career, while Stephen is a lifelong tinkerer who entered the industry through building trades programs. And while Clinton’s father and grandfather owned a contracting business — which he credits with planting the entrepreneurship seed in his own mind — launching a company was well outside his area of expertise.

“I feel like if it weren’t for [the SBDC], we’d probably still be scratching our heads figuring out how we were going to do this,” Stephen says. “We would have figured something out, but it wouldn’t have been nearly as smooth.”

Along with the LLC and BOI setups at the start, April also connected Clinton and Stephen with Virginia’s APEX Accelerator program, which facilitates connections and contracts between businesses and government agencies. A year later, Appalachian Mechanical’s services are in high demand.

“I’m not trying to toot my own horn, but we’re both very skilled at what we do,” Clinton says. “We’re really focused very heavily on our quality and making sure we do things right. By being small and keeping our overhead low, we’re able to provide that quality at a more affordable price than a lot of the major companies.”

And while Clinton and Stephen are currently the sole employees, their early success has them planning to expand to a four or five-person operation.

“You have to make money. You have to make a living. But in my mind, being able to help people, your community, friends and neighbors — that stuff is honestly more important than the money,” Clinton says. “I don’t care about being a big millionaire running a massive empire. As long as I’ve got enough to pay the bills and go buy a cheeseburger once in a while, I’m just fat and happy.”

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Beaver Dam Farm

Beaver Dam Farm

SBDC Partnership Yields Bountiful Harvest for Beaver Dam Sunflower Festival

Received $20,000 Virginia Tourism Grant; participated in SBDC business workshops and professional development.

https://beaverdamsunflowers.com/

Growing up on a family farm in Botetourt County, Candace Monaghan and her family worked the land and tended cattle as a team. When 20 acres of the farm became the epicenter for the annual Beaver Dam Farm Sunflower Festival, a need to expand that team prompted Candace to bring in the Greater Roanoke & New River Valley SBDC.

“We’ve been a family farm since 1900, my great-grandfather, grandfather, father, myself and siblings, and so on; so it’s always been a huge part of my life,” Candace says.

As a child on a dairy and cattle farm, Candace grew up milking cows and bottle-feeding calves, but she also harbored an interest in the arts. She went on to study graphic design at Virginia Western Community College and, after graduating, launched Candace Monaghan Design where she designs marketing materials.

And when Candace’s father planted Beaver Dam Farm’s first sunflowers in 2015, Candace’s creative, entrepreneurial mindset saw potential. She organized the first Beaver Dam Farm Sunflower Festival in 2016, and the annual event has since grown to cover multiple weekends, draws more than 20,000 people and 100 vendors, and won a Blue Ridge Golden Star Award.

All of that foot traffic created a significant revenue stream for the farm, but also a need for business and marketing expertise. In 2019, with the event growing in scope and attendance each year, Candace connected with Greater Roanoke & NRV SBDC Business Advisor Heather Fay. Heather helped Candace and Beaver Dam Farm Sunflowers, LLC secure a $20,000 Virginia Tourism Corporation (VTC) Grant and provided a guiding hand in 2021 when Candace won first place at The Gauntlet, a prestigious Virginia business competition.

The SBDC has also guided Candace to new marketing opportunities for the festival, ranging from advertising to digital media and public relations. The two continue to collaborate through the GrowthWheel Peer group Heather facilitates. They are currently planning for the sunflower festival’s 10-year anniversary in 2025.

“When I have an idea and think, ‘Oh my gosh, this is the best idea ever, that’s when I’ll meet with Heather,” Candace says. “Then she’ll come back with another amazing idea that I hadn’t thought of. It’s just a highlight for all of us to be able to meet monthly and discuss what’s going well and what’s not going well.”

Along with the anniversary planning, Heather and Candace are currently collaborating for the upcoming “Agripalooza,” a brainchild of Heather’s that will connect agriculture, technology and tradition in the Greater Roanoke and NRV SBDC’s coverage area.

“Heather has helped me so much,” Candace says. “From applying for the Virginia Tourism Grant every year to advertising opportunities and just somebody to share ideas with.”

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Mason Dixon Brothers

Mason Dixon Brothers

Restoring Ruakh: SBDC Helps Mason Dixon Brothers Pursue Big Dreams

Received $10,000 VCEDA grant to erect first geodesic dome on Ruakh Resort.

https://www.masondixonbrothers.com/

 

Shortly after they first struck up their relationship in 2019, Michael and Mary Blevins discovered that their skillsets and passion for developing luxury spaces complemented each other professionally and personally. After decades of high-end design and marketing strategies for the real estate and economic development sector, building and designing spaces for themselves, the now-married couple felt was the next natural progression to intertwine their skillsets from the ground up.

“Once we got together, we instantly recognized both of our skillsets and how well they played together,” Michael said.

With Michael’s 25-year background in real estate development and marketing complemented by his love of architecture and building plus Mary’s career in hospitality and interior design, the couple launched their own contracting company in 2022: Mason Dixon Brothers. They began by purchasing and renovating a historic storefront on Tazewell’s Main Street to create Haus of Taylor, an art gallery that doubles as an Airbnb and a showcase for the design and building skills of Mason Dixon Brothers.

As they completed Haus of Taylor, however, a larger vision began to take shape—one that extended beyond a single property and aimed to breathe new life into their hometown and the entire Southwest Virginia region. Ground zero for this revitalization is an 87-acre property they own, dubbed Ruakh Resort. They and Mason Dixon Brothers’ master carpenter Scott Fry are in the process of converting Ruakh into a getaway destination for concerts, events, and vacations.

This vision led Michael and Mary to the SBDC.

“Everything Mason Dixon does is focused toward making Ruakh a success and one of the biggest things to hit Southwest Virginia,” Michael says. “Mason Dixon really exists to fund that. In 10 years, we hope to have a little Red Rock in the back of the property – an outdoor amphitheater that attracts big names to a place where people may think there’s nothing.”

To secure funding that would make those first steps possible, Michael and Mary began working with the SBDC in February 2024 through a recommendation from the Tazewell County IEDA. Mt Empire SBDC Director Becki O’Quinn-Purdie and Southwest Virginia SBDC Director Denise Harmon helped them apply for a Virginia Coalfield Economic Development Authority (VCEDA) tourism grant. VCEDA approved a $10,000 grant that helped Michael and Mary build Ruakh Resort’s first luxury geodesic dome.

The Blevins’ 10-year plan is to erect more geodesic domes at Ruakh in proximity to other amenities like a common house kitchen and the aforementioned concert venue. And with Mason Dixon Brothers’ capabilities and the SBDC’s resources and funding connections, they intend to do all the work themselves.

“We just thought, we have 87 acres of fun land. How do we turn that into something that’s an attraction, that holds events like Bristol has and other places like that?” Michael said. “That’s what will help the community. Our ultimate goal is to have art and culture, art and music festivals, fall festivals and weddings. If we can get more lodging here, then that money stays in our community, in our county.”

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Stone Mountain Yogurt

Stone Mountain Yogurt

Stone Mountain Yogurt leads downtown renewal in Pennington Gap

In 2022 Tanya and Jeff Taylor sold their home and business in Greenville, South Carolina, and moved to “the side of a mountain” near Pennington Gap. Soon afterwards, they launched Stone Mountain Yogurt in 2023 using personal funds. After launch, the Mountain Empire Community College (MECC) SBDC helped them apply for a local grant. Stone Mountain Yogurt’s opening helped spark a surge in the town’s revitalization.

“We were looking for vacation property when we purchased 42 acres on Stone Mountain,” Jeff explains. “Once we built a small cabin there, we realized we were too young to retire.”

In addition to investing in a vacation property, Jeff, who previously worked at General Electric, and Tanya, who had worked at a local bank in Greenville, SC, also felt called to invest “in a small town in need of help.” In exploring Pennington Gap, they found a Main Street that was mostly deserted. Once based around coal mining and tobacco, the town’s economy had faded — and so had the businesses in the town’s main thoroughfare.

“We saw Pennington Gap as Norman Rockwell’s America,” Tanya adds. “We wanted to bring that small town feeling back with a store downtown — and that’s exactly what we did.”

Jeff and Tanya contacted the town manager and the Pennington Gap Industrial Development Authority (IDA) and presented their idea for a new business on Main Street. Both were “helpful and open to our idea,” Jeff explains, which led the Taylors to seek additional funding. They started Stone Mountain Yogurt with personal funds and then later sought out a matching grant after opening to add additional equipment to better serve the community. Jeff found it in the form of the Virginia Coalfield Economic Development Authority (VCEDA)’s Seed Capital Matching Grant, which provides support for economic development projects from funding created from a percentage of taxes paid by coal and natural gas companies in Southwestern Virginia.

However, even though Jeff had previous business experience running a high-end auto detailing business in South Carolina with his son, he still sought guidance in applying for the grant. That’s when the SBDC joined the picture.

“The town manager told me about the Mountain Empire Community College SBDC, so I called Director Becki O’Quinn-Purdie and made an appointment,” Jeff relates.

Becki met with Jeff and Tanya and helped them through the application process. The application was approved and a $10,000 VCEDA Matching Grant was finalized and awarded to Stone Mountain Yogurt in June 2024.

“Becki walked us through details we needed for a matching grant,” Tanya says. “She does a great job answering questions — I can email or call her any time.”

From there, Jeff and Tanya worked with the Town of Penning Gap to find an appropriate location; which turned out to be a 100-year-old building on Main Street. The Town of Pennington Gap provided instrumental assistance with the renovations through a downtown revitalization project along with the HK Lee properties, the owner of the building. The shop’s frozen favorites quickly created a snowball effect all along Main Street.

“When we opened last July, there was nobody on this street,” Tanya notes. “Since then, a coffee/sandwich shop, hair salon, candle shop and arts and craft store opened. We’ve about filled up the street!”

Stone Mountain Yogurt hired its first employee in February 2024, and as Tanya reports, the shop sees new customers every day.

“The SBDC has the tools you need to open a business,” Tanya concludes “I encourage every small business owner to contact the SBDC.”

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Lester Truck & Trailer Repair

Lester Truck & Trailer Repair

The SBDC helps drive success for Lester Truck & Trailer Repair

Business expansion that included funding for first brick-and-mortar location and employees; secured $287,267 in loans and other contributions; surpassed $1 million in revenue this fiscal year.

  • First brick-and-mortar location
  • Secured $287,267 in loans and other contribution
  • Surpassed $1 million in revenue this fiscal year

https://www.lestertruckrepair.com/

Douglas Lester got his truck and trailer repair business off the ground with a mobile emergency repair service in 2018. Looking to switch to a brick-and-mortar location for his heavy-duty diesel repair shop, Douglas turned to the Virginia Highlands SBDC for advice.

Douglas knows the value of good advice; an early education in truck repair, the catalyst for starting his business career, began with his dad.

“My dad worked on trucks,” he says. “He gave me advice on how to repair and maintain them. Doing repair work has interested me ever since.”

Douglas started a 24-hour emergency roadside repair service in 2018. As that business grew, he began to look for a permanent location.

“There’s a Petro Truck Stop on this exit ramp of Interstate 81, but all they work on is trucks,” Douglas notes. “I saw a need here for both truck and trailer repair. Interstate 81 is always loaded with tractor trailers — that’s one of the reasons we looked at this area.”

Douglas began a search for property and initially found land that he thought he could build on, but later found a building that had been vacant for several years and it was already set up for truck repair. Securing funds for leasing the building became the top priority.

“I knew I couldn’t handle something of that magnitude myself,” Douglas comments. “I started an internet search on Google and found Cindy Fields’ name at the SBDC.”

Cindy, director of the Virginia Highlands SBDC, connected Douglas with the First Virginia Bank and Trust that provided a startup loan, which allowed Lester Truck & Trailer Repair to move into the new building and hire employees.

“Cindy led us through creative financing that allowed us to transition from a mobile service business into a brick-and-mortar location with 54,000 square feet on 17.4 acres,” Douglas adds. “A country boy from Russell County couldn’t have done all that.”

One thing the SBDC suggested they focus heavily on while developing their revenue projections was customer relations with local fleet companies. Now, (those) customers, like the big trucks that travel the interstate, keep rolling in and really have helped us grow sustainable revenues,

Cindy also assisted in setting up advertising with Google and developing a website, which, as Douglas says, “is how customers find us.”

Douglas also took advantage of SBDC’s training seminars. As business started to grow, Cindy assisted with QuickBooks training and a financial statement review.

“Our year-to-date revenue is $1 million,” Douglas says. “In September we hired our seventh employee and are pursuing an SBA loan through First Community Bank to purchase our building.”

Future plans already include expansion of staff and services. “The next step is an evening shift, hiring more techs, and service seven days a week.”

“Cindy worked with us on a five-year plan and a loan development package” he notes.

Douglas sees an optimistic future for Lester Truck & Trailer Repair.

“I would never have known about the SBDC if I hadn’t found Cindy’s name on the internet that day,” he concludes. “We’ve been blessed — and now we have the SBDC to advise us along the way as our business evolves and grows.” Cindy, has been great to work with us. She has guided us throughout the entire process, through the lows and the highs. We can not express our appreciation enough on her behalf!

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