A&W Collectables Antique Mall is part of the town of Keswick’s history that almost didn’t have a future.

Barbara Fleming took over the business in 2018, when the owners wanted to retire. Barbara, who graduated from Longwood College with a business degree, was pursuing an interest that started years before. “I inherited some costume jewelry from my grandmother and used to go to estate sales with my mom,” she relates. “About 20 years ago, I started a booth with a friend and gradually got several small spaces to include furniture, antiques, décor, and of course a jewelry showcase.”

When it appeared that A&W might close in 2018 after being in business over 25 years, Barbara and several other vendors got together to see if they could keep the business going. “At the end of the day, I was it,” Barbara adds. “But with the help of a great group of vendors, we’ve made it work. We also have to give a big credit to our wonderful and very loyal customers

The COVID pandemic, though, was not part of the business plan. “When COVID shut us down on March 15, I called the Central Virginia SBDC,” Barbara explains. “They connected me with Diane Arnold, who assisted me with so many things, including applying for an EIDL loan. Unfortunately, when completing the application, I checked a wrong block and did not get the loan.

A&W reopened in May 2020, and Barbara continued to collaborate with the SBDC, which resulted in a steady increase in sales. “I talked with Diane a lot during that time,” Barbara says. “She stopped for a visit and took note of the safety protocols we were doing. We had signage regarding local and state ordinances, free masks, sanitizer, an antique frame with plexiglass at the sales counter, and a basket system set up for customers to place their purchases in prior to purchasing them. She looked at the things we were doing and helped us decipher safety regulations. She advised us whenever we came across something in the gray area on local and state levels.”

A&W’s “gray area” included public restrooms and mask mandates. “Diane advised me to keep the bathrooms closed, which I did,” Barbara says. When there was pushback, Barbara compromised. “I rented a Porta John,” she says. “A lot of businesses were doing that.”

Barbara credits the SBDC with keeping her in the loop about other nearby businesses. “I get information from the SBDC all the time,” she relates. “Diane keeps me informed about other businesses and just information in general.”

Now well into 2021, Barbara is optimistic. “I think things are looking up,” she says. “We’re doing better than we did the year before.”

Barbara, recommends the SBDC’s services on a daily basis. “When customers comment on our safety measures, we tell them we’re just following the advice of the local SBDC,” Barbara concludes. “The SBDC was there to advise us on whatever we needed at the moment — our customers appreciate that, and so do we.”

Alex Benbassat and Justin LeGore took an idea for a dog bar, that started when they were roommates at Virginia Tech, and turned it into a reality during a pandemic in October 2020. They succeeded with careful planning, hard work, and help from the Alexandria SBDC.

“We visited a dog bar in Charlotte, North Carolina, while we were at Tech,” Justin explains. “The idea sort of stuck with us.”

Justin, who majored in business management with a concentration in entrepreneurship, and Alex, who holds an architecture degree, connected again after graduation. “I was seeking a business partner,” Justin says. “Alex was working on his thesis for an architecture program, which, incidentally, was for a dog bar. It worked out.”

First and most important was gauging interest for a dog bar business in the Alexandria area. Alex and Justin contacted the Alexandria SBDC for help with planning a festival incorporating people, dogs, breweries, and live music. “One of my professors at Tech had told me about the SBDC,” Justin explains. “We started working with Business Advisor Jack Parker, and he helped us write our business plan and make the necessary connections for the festival — which, in turn, locked in our investors.”

“We organized the Old Town Beer and Dog Festival with 30 vendors,” Justin relates. “It was wildly successful.” With an attendance of 3,000 to 4,000 people and 400 dogs, the two entrepreneurs knew they were on the right track.

With investors onboard, Alex and Justin went to work establishing Brewski’s Barkhaus. Using his architectural skills, Alex put together a floor plan for Barkhaus in a former hamburger restaurant. “We did a facelift and remodeling and added a dog park outside,” Justin explains. “Then we had to apply for a variance to allow dogs inside a restaurant.”

In setting up their new business, Alex and Justin again took advantage of the SBDC’s connections. “The SBDC helped us align our finances in appropriate ways by connecting us with accountants and attorneys,” Justin says. “In a way, Jack was like a father. We knew we could call him at any point if we had questions — and we did that a lot.”

While the pandemic-forced downsizing on many businesses, Barkhaus actually expanded. “We made it through the COVID winter and did well enough in the spring of 2021 to double our outdoor area,” Justin states. “The SBDC was a huge help to us in planning our festival, which is what brought in the investors to get us started. If it hadn’t been for the SBDC connections, I doubt if we could have made it all happen.”

Amy Venable-Turner, owner of the Genesis Learning Center, believes learning never stops. She’s built a thriving day care business focused on that approach.

“I started working for Genesis, a church-operated day care, when I was 21,” she says. Amy completed a degree in early childhood education and then decided to take a job on the West Coast. She was called back to Virginia by the Genesis Learning Center. “The school was failing, and they wanted to see if I could save it,” Amy relates. Three years later, the pastor gave the school to me — I guess you could say I inherited it.”

Since Amy took over the business in 2006, Genesis has expanded to include three locations. “In 2020, we decided to add a fourth location in Petersburg,” Amy says.

Amy had several goals when she contacted Ellen Templeton, Center Director of the Longwood University SBDC — Eastern Region, also known as the Crater SBDC. “I needed to understand the Petersburg market and wanted someone in the area to help me make connections and network,” Amy explains.

Networking began with an SBDC workshop on “How to Start a Business.” At that workshop, Amy made an important connection with Dennis Wagner of the Small Business Administration (SBA). This led to another connection to an executive at a Petersburg hospital looking for a source of quality childcare. “We had identified a location for our school in Petersburg,” Amy relates. “At that point, Ellen encouraged me to contact the SBA for funding.”

To apply for an SBA loan, Amy needed to write a business plan — something she had not done during her 14 years in business. “Ellen walked me through the application process and all the paperwork involved with it,” Amy continues. “We did secure a $900,000 loan for the Petersburg expansion to serve 125 families and provide 25 full-time jobs.”

It seemed like all signs were a “go” for the new location as things continued to fall into place. However, COVID had other plans. The pandemic abruptly halted the forward movement for the newest Genesis Learning Center. “The Petersburg project was put on hold,” Amy reports. “Now, in 2021, we basically have to start over from the beginning.”

Despite such setbacks from the pandemic, Amy is confident about the future. “Because Ellen walked me through the SBA loan process pre-COVID, I’m not afraid to start again post-COVID,” Amy says. “To me, that’s the real value of the SBDC.”

Amy doesn’t hesitate to recommend the SBDC. “I’ve had a wonderful experience with the SBDC and specifically with Ellen,” she concludes. “The SBDC has the experience and knowledge to help any small business owner succeed.”

When COVID-19 forced the Bower Center for the Arts in Bedford to close, Executive Director Susan Martin was prepared, and her secret weapon was the SBDC – Lynchburg Region.

Susan was familiar with the SBDC from her work with the Bedford Area Chamber. “I knew the SBDC from their collaborative efforts and youth programming from my time with the chamber,” says Susan. “I knew that they were a great resource.”

When Susan became the Executive Director at the Bower Center in the summer of 2019, she had no way of knowing the hardships that were waiting just ahead in 2020. “The Bower Center for the Arts highlights local and regional culture through multiple exhibits, as well as classes for youth and adults. You name it, we do it,” Susan explains. “We collaborate with public schools, and the Center is celebrating its fifteenth anniversary this year,” Susan adds.

Susan originally reached out to the SBDC for insights on how to reintroduce the Bower Center into the Bedford community. She also needed skilled advice on working productively with a board of directors to accomplish goals and create growth.

“It was a time of transition. There was a need for internal processes since we were essentially reinventing the business,” Susan says. “I reached out for help with marketing, promotion, and training. The SBDC helped us get back out into the community. There was definitely some complexity involved since we were rebranding, in a sense, under a different foundation, and also because we are a 501(c)3 nonprofit. The SBDC was able to guide me through all of that,” Susan continues.

The most invaluable assistance the SBDC provided was guidance applying for vital grants and loans before, during, and after COVID-19. According to Susan, the SBDC was able to locate and assist the Bower Center with two Paycheck Protection Program (PPP) loans through the U.S. Small Business Administration, which offset the hardest portions of the COVID downturn. Additional loans and grants also kept things bolstered as the center waited to return to regular operations.

“The SBDC also provided mentoring during COVID, particularly on how to return to normalcy, even with less staffing opportunities. I am so grateful for their mentorship,” says Susan, who still meets with her advisor once a month. “They have allowed me to vent, and have been a sounding board. They’ve provided me with so many tips and tricks on how to make it through.” The SBDC — Lynchburg Region has kept Susan and Bedford’s Bower Center for the Arts going strong..